State Farm: Rett Rutland

Reviews about State Farm: Rett Rutland

• Krystal Hillage

  Apr, 13 2018
  ★ ☆ ☆ ☆ ☆
  To start, my insurance agent Alan quit the company. Every time I called to speak with him I was told he was out of the office. It was MONTHS before I found out he quit and that's only because I reached out to him. I spoke to the office manager Jennifer at one point in time who was absolutely awful and rude. When I asked to speak to her manager she inquired why. I told her she was being rude and impolite. She Informed me that she "had a bad phone call"... but if your job is to provide a service and customer service is a strong point, you should be polite. Then my engagement ring was put on my auto policy. (Weird).
  
  I was also misinformed about the cost of my insurance. I was told my hill would be about $82. My bill then went up to $119... and I was told my insurance was actually going up to $98 a month. I called and spoke to Ellen. I asked her to help lower my cost. A week later no call back.
  
  I've cancelled all my policies and joined All State.

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